Recipient: Rebecca Bentley
Rebecca is an Administrative Manager in the Office of Student Financial Aid Services (OSFAS) and has worked in the office since 2013. She is responsible for the Call Center, which is staffed primarily by students, and handles roughly 50,000 calls per year. Even with the high volume and sensitive nature of the discussion of finances, she has created a positive work environment in which all of her student employees feel valued and look forward to reporting for work even on those difficult days. In addition to training her students in all matters pertaining to Financial Aid and customer service, she also includes them in the hiring process when searching for new employees as a way of mentoring. She supports and encourages the personal and professional growth of all of her students and is warmly respected by all.