STUDENT COMPUTER LAB SPECIALIST
Provides assistance in an academic environment with computer-related duties. May be required to:
- Serve as instructional assistant under direction of faculty and staff
- Monitor computer-based training sessions, user behavior, and use of equipment, including any time limits
- Perform lab start-up and shut-down procedures
- Sign users in and out of computer applications
- Secure systems, facility, and equipment
- Update and maintain facility schedules
- Develop and/or implement training and documentation to assist staff and faculty in technology use
- Collect student questions and report to faculty or staff
- Install, test, and maintain hardware and software
- Record and report hardware/software problems
- Troubleshoot and resolve basic hardware and software problems within department guidelines
- Operate and maintain hardware and software
- Design, write, test, and/or implement program modules to extract data and solve problems
- Assist in data collection and statistical analysis
- Perform data entry, record keeping and other administrative tasks
- Participate in training sessions and staff meetings
- Assist in training of other student employees
- Complete miscellaneous duties as required
Requirements:
- Previous experience in information technology
- Ability to operate a computer and work responsibly in lab environment
- Specialized knowledge of various applications or program languages (e.g., SQL, shell scripting)
- Familiarity with email clients and mail protocols (e.g., Outlook, Exchange)
- Skill in working within mainframe, Web, and Windows environments
- Ability to operate a computer and advanced computer literacy
- Customer service and communication skills
- Ability to work in team environment
- Ability to work with minimal supervision
- May need to lift approximately 25 lbs.