Information Technology 214


Works within an IT Service Center to provide technical support to end users in person, by phone, or by email. May be required to:

  • Assist clients with basic problems in a variety of applications including email, PeopleSoft, NetID, and wireless systems using standard procedures and resources
  • Direct issues to appropriate parties if problems cannot be resolved
  • Log calls/emails and summarize IT problems/issues
  • Reset passwords and network configurations
  • Check network connectivity
  • Install and maintain hardware and software
  • Secure work environment and equipment
  • Perform data entry, record keeping and other administrative tasks
  • Attend training sessions and staff meetings
  • Complete miscellaneous duties as directed


  • Ability to operate a computer and phone
  • Knowledge of Windows applications, University systems and other supported applications including email clients and protocols
  • PC technical skills to diagnose basic software and hardware problems
  • Ability to utilize browser and network utilities
  • Macintosh and Unix/Linux systems knowledge a plus
  • Aptitude for work in fast-paced environment
  • Ability to work in team environment
  • Customer service and communication skills, including the ability to translate technical terms into non-technical language
  • May need to lift approximately 25 lbs.