STUDENT IT HELP CENTER TRAINEE

Assists in operation of IT Service Center. May be required to:

• Answer phones and email in a call center and direct those calls/ emails to appropriate parties
• Assist customers and responding to questions utilizing available reference materials
• Log calls/emails and summarize IT problems/issues
• Maintain hardware and software
• Secure work environment and equipment
• Perform data entry, record keeping and other administrative tasks
• Attend training sessions and staff meetings
• Complete miscellaneous duties as directed

Requirements:

• Ability to operate a computer and phone
• Basic computer literacy
• Customer service and communication skills