Thomas Bergendahl - Senior
Technology Support Center Support Specialist
Information Technology Services
How did you find your position? What was the process like from application to the offer stage? Please detail your experience.
JobX
What made you apply for your position?
The position was in line with my interests and my major.
How have you been able to balance your schoolwork and work responsibilities? Please provide details of any challenges or hurdles you have encountered.
My supervisors at work have been accommodating with letting me adjust my schedule in anticipation of elevated school workload, and have also encouraged me to develop time management skills.
What are your personal keys to success and what aspects of your job do you find the most fulfilling or enjoyable?
The biggest key to success for me was having a drive to learn more. Any time I ran into a problem that I needed help with, and didn’t know how to solve, I wouldn’t rest until I knew how to fix it in the future.
Describe your typical day at work?
Depending on coverage, I either work the front desk or I work on client devices. At the front desk, I assist students, faculty, and staff with any issues they may experience with their computers, NetIDs, or any other technology on campus. In Device Support, I work to prepare new computers for faculty and staff, or I fix/update computers that are out of service.
What skills have you acquired or developed in your on-campus job that can contribute to your career readiness or professional development?
This job has helped me develop professionalism and customer service skills, as well as helped me to exercise my critical thinking skills to solve difficult problems.
