STUDENT IT HELP CENTER ASSISTANT

Works within an IT Service Center to provide technical support to end users in person, by phone, or by email. May be required to:

• Assist clients with basic problems in a variety of applications including email, PeopleSoft, NetID, and wireless systems using standard procedures and resources
• Direct issues to appropriate parties if problems cannot be resolved
• Log calls/emails and summarize IT problems/issues
• Reset passwords and network configurations
• Check network connectivity
• Install and maintain hardware and software
• Secure work environment and equipment
• Perform data entry, record keeping and other administrative tasks
• Attend training sessions and staff meetings
• Complete miscellaneous duties as directed

Requirements:

• Ability to operate a computer and phone
• Knowledge of Windows applications, University systems and other supported applications including email clients and protocols
• PC technical skills to diagnose basic software and hardware problems
• Ability to utilize browser and network utilities
• Macintosh and Unix/Linux systems knowledge a plus
• Aptitude for work in fast-paced environment
• Ability to work in team environment
• Customer service and communication skills, including the ability to translate technical terms into non-technical language
• May need to lift approximately 25 lbs.