Communications and Public Relations 381

Set up, operate, inspect, troubleshoot, and report issues regarding media equipment including microphones, VCR’s, DVD’s, monitors, flat screens, and LCD/DLP projectors
Assist faculty in selecting audio/visual equipment resources
Resolve technical problems and/or assist staff in installation, maintenance, and repair of High-Tech Classrooms and AV equipment
Monitor equipment and/or connections to remote sites while classes are in progress
Design, write, and produce instructional materials and user documentation utilizing graphics, photography, lettering, layout, and design techniques
Answer phones for help desk support and generate work order requests
Take inventory and generate reports to maintain inventory
Deliver media equipment to various campus locations
Catalogue and file media materials
Update records using a computer and related software
Assist in training of other student employees
Participate in training sessions and staff meetings
Perform miscellaneous duties as required

Previous experience with AV system and equipment operation in a similar position
Ability to work with minimal supervision
Sound judgment to prioritize issues
Ability to operate a computer and phone
Computer and AV technology literacy
Customer service and communication skills (verbal and written)
Skill in online learning applications preferred (e.g., WebCT Vista)

Student Employment