University of Connecticut University of UC Title Fallback Connecticut

Information Technology 214

STUDENT IT HELP CENTER ASSISTANT

Works within an IT Service Center to provide technical support to end users in person, by phone, or by email. May be required to:

  • Assist clients with basic problems in a variety of applications including email, PeopleSoft, NetID, and wireless systems using standard procedures and resources
  • Direct issues to appropriate parties if problems cannot be resolved
  • Log calls/emails and summarize IT problems/issues
  • Reset passwords and network configurations
  • Check network connectivity
  • Install and maintain hardware and software
  • Secure work environment and equipment
  • Perform data entry, record keeping and other administrative tasks
  • Attend training sessions and staff meetings
  • Complete miscellaneous duties as directed

Requirements:

  • Ability to operate a computer and phone
  • Knowledge of Windows applications, University systems and other supported applications including email clients and protocols
  • PC technical skills to diagnose basic software and hardware problems
  • Ability to utilize browser and network utilities
  • Macintosh and Unix/Linux systems knowledge a plus
  • Aptitude for work in fast-paced environment
  • Ability to work in team environment
  • Customer service and communication skills, including the ability to translate technical terms into non-technical language
  • May need to lift approximately 25 lbs.